Overseas Dealer After-sales Service Policy 2023
I. Policy Validity Period
The “Overseas Dealer After-sales Service Policy” (hereinafter referred to as “the Policy”) of the Sveaverken products (hereinafter referred to as "the Products") shall remain valid from January 1, 2023 to December 31, 2023.
II. Warranty Policy
The warranty period of the Products shall start from the ex-factory date. Please contact the sales representative for details. If the dealer or customer is unable to provide the warranty certificate or valid invoice, the warranty period shall start from the ex-factory date contained in the SN, which can be found on the device.
III. Product Service Policy
1. Maintenance Policy
1.1 In the event of any failure, the customer shall first contact the dealer for repair.
1.2 The dealer shall handle faults according to the principle of “Prompt Fault Locating, Prompt Indemnity, and Prompt Repair” to protect the interests of customers and shorten the downtime. If any part needs replacement, the dealer shall replace it with the spare part approved by Sveaverken, and any loss arising from the use of unapproved parts shall be borne by the dealer. Sveaverken will provide the spare part free of charge if the warranty has not expired, and charge according to the market price if the warranty has expired. Please contact the sales representative for details.
2. Service Quality Assessment
If the dealer's service quality is substandard, or if the dealer breaches the agreement/contract, or disobeys Sveaverken’s instructions, Sveaverken shall have the right to adjust or withdraw the dealer's service qualification, and authorize other dealers to provide the after-sales service.
IV. Right of Interpretation
Sveaverken reserves the right of final interpretation of the Policy.